Refund policy

Change of mind: For orders placed online you may cancel or return an item within 7 days of delivery, as allowed by the Electronic Communications and Transactions Act. The item must be unused, unsoiled and in its original plastic wrapping. You pay the cost of returning the item.

Hygiene: Mattresses that have been unwrapped, slept on or soiled can't be returned for change of mind.

Made-to-order items: Custom headboards, custom sizes and special fabric orders can't be returned unless they're defective.

Defects: Inspect your order on delivery. If anything is damaged, defective or wrong, contact us within 48 hours with photos. Defective goods are covered by the Consumer Protection Act's 6-month warranty, and we'll repair, replace or refund.

Refunds: Approved refunds are paid to your original payment method within 10 working days of receiving the returned item.

How to start a return: Email info@bedandmattressdirect.co.za or WhatsApp 071 339 5461 with your order number. Return address: 17 Theodore Street, Delville, Germiston, 1401.